Wisteria Help Centre

Welcome. This is the documentation for Wisteria , the corporate learning platform that turns the documents your team already writes into training courses — automatically.

Get started

• What is Wisteria? — the 60-second overview
• The onboarding wizard — your first 15 minutes as a new super admin
• Signing in for the first time — for users invited to a workspace
• Your first course — trainer quickstart
• Your first lesson — learner quickstart

Concepts

The mental model behind Wisteria.

• The Wisteria model — workspaces, departments, courses, modules, cards, quizzes
• Roles & permissions — super_admin / content_manager / trainer / auditor / learner
• The AI ambient watcher — how documents become training
• AI Training Profile — the customer-context layer
• Approval workflows — tag-driven routing
• Recertification — courses on a recurring schedule
• Certificates — auto-issuance and template modes
• Tags — the binding between content and policy
• Departments — delivery scoping

Connect your team’s documents

The AI ambient watcher reads files from your existing systems. Pick the runbook for your provider — these are designed for the person who administers your tenant.

• Microsoft 365 / OneDrive — Global Administrator grants admin consent
• Google Workspace — IT admin authorises Wisteria’s service account in admin.google.com
• Lark / Feishu — IT creates a self-built app and provides credentials
• Per-user Google Drive — lightweight OAuth alternative
• Coming soon — Notion, SharePoint, Confluence, Webhook, Zendesk

Per-role guides

Super admin

• Setting up your workspace
• Users — adding, editing, removing
• Departments
• Notifications
• Certificate template
• AI Training baseline
• API & keys
• Audit log
• Workflow builder
• Managing integrations

Trainer

• Your courses
• Create a course manually
• AI upload from a document
• Cover images
• Writing flashcards
• AI Write & AI Match
• The 4 quiz question types
• Setting up an oral question
• Course settings
• Submitting a course for approval
• Resubmitting after rejection
• Your department’s AI Training Profile
• Running the AI scanner manually
• Your scoped Users view

Reviewing & approvals (content_manager, auditor)

• The approvals kanban
• Reviewing a module
• Approving, rejecting, querying
• The rejection-and-resubmit cycle
• Auditor read-only mode

Learner

• Signing in for the first time
• Your dashboard
• The swipe flashcard UX
• Taking a quiz
• The oral quiz flow
• Revise mode
• Earning a certificate

Security & data

For procurement reviewers, compliance officers, and the security-curious.

• Tenant isolation (RLS) — how customer data is kept apart
• Data residency — where data lives, what crosses borders
• Access scopes per integration — exact list of read scopes
• Audit log coverage — what’s tracked, what’s not
• PII & encryption at rest — personally identifiable data and encryption
• Token storage per provider — how credentials are stored

Troubleshooting

• Login issues
• Bulk user upload format
• File formats for AI upload
• Why the scanner skipped a file
• Quiz didn’t save
• Email isn’t arriving

Other

• Changelog — what’s new

Need a person?

Beta customers: email hello@getwisteria.com. For security issues specifically: security@getwisteria.com.