Certificates

Wisteria can issue a PDF certificate to a learner who completes a course. The certificate is emailed to the learner and stored against their record; they can download it again later from their dashboard.

When a certificate is issued

A certificate fires when all of the following are true:

• The course has issue_certificate = true (set in Course Settings).
• The learner has passed the quiz for every published module in the course.
• The learner is currently assigned to the course.

The issuance is idempotent — if the same learner re-completes the same course (e.g. on recertification), a new certificate is generated with the new completion date, but the system never sends two certificates for the same completion event.

What’s on the certificate

Every certificate includes:

• The learner’s full name
• The course title
• The completion date
• The workspace name (your company)
• A unique certificate ID for verification

Beyond that, the template is yours to configure.

Two render modes

Super admins choose between two render modes at Settings → Certificate Template.

Field-based

The default. Wisteria provides a clean, branded certificate layout. You configure:

• Logo — upload your company logo to appear at the top
• Signature line — name + title (typically the super admin or training lead)
• Accent colour — pick from a palette or input a hex value

Field-based certificates are quick to set up (a few minutes), they render reliably on any device, and they look consistent across courses.

Customer-uploaded background overlay

For organisations with brand-managed certificate designs, you can upload your own background PDF. Wisteria overlays the learner name, course title, completion date, and certificate ID onto the layout you provide.

• Background PDF — A4 or US Letter, your design.
• Field positions — drag fields onto the PDF preview to place them.
• Font + colour — set per field; defaults to a neutral system font in black.

Use this when:

• Your organisation has a printed certificate design you want to mirror digitally.
• Compliance regulations require specific certificate layouts.
• You’re issuing certificates that flow into a third-party verification platform with strict format requirements.

Email delivery

The certificate is attached to the email Wisteria sends the learner on course completion. Subject line and body are templated; the learner can also download the certificate again by signing in and going to their course completion view.

The email is sent via Resend (Wisteria’s transactional email provider). If transactional email isn’t configured for your workspace, certificate emails won’t go out — but the certificate is still generated and downloadable.

Downloading a certificate later

A learner can download any certificate they’ve earned from their learner app:

1. Sign in to /dashboard.
2. Find the completed course.
3. Click the certificate badge.

A super admin can download any learner’s certificate from the Users page → click the learner → Certificates tab.

What happens on recertification

When a learner recertifies (re-passes a course set for recertification), Wisteria issues a new certificate with the new completion date. The previous certificate is preserved in their history; you can see the chain by opening the Certificates tab on their profile.

This is intentional: some regulatory frameworks require evidence of consecutive certifications, not just the latest one.