Signing in for the first time

When a super_admin invites you to Wisteria, you’ll receive a welcome email with:

• Your sign-in email (whatever address the super_admin entered)
• A temporary password (system-generated)
• A link to the sign-in page

The first sign-in

1. Open the link from the email. You’ll land on /login.
2. Enter your email + the temporary password.
3. You’ll be redirected to /set-password.

The temporary password works once. After your first sign-in, Wisteria forces you to set a real password before you can do anything else.

Setting your password

On the /set-password page:

1. Enter a new password. Minimum requirements:
   • At least 8 characters
   • At least one number
   • At least one letter
2. Confirm the password by entering it again.
3. Click Set password.

If you skip this step (close the tab, go elsewhere), you’ll be redirected back to /set-password on every subsequent visit until the password is set.

After setting your password

You’re redirected based on your role:

• super_admin / content_manager / trainer / auditor on a desktop browser → /admin/home
• super_admin / content_manager / trainer / auditor on a mobile browser → a “Open on desktop” gate (the admin console is desktop-only by design; see below)
• learner → /dashboard

Why the admin console is desktop-only

The course authoring UI (flashcards left, quiz right) and the approvals kanban need horizontal space that doesn’t work on a phone. We chose to gate rather than ship a compromised mobile admin UX.

On mobile, the gate shows a friendly “Open this on desktop” screen with two options:

• Open the learner app — if you also have learner assignments.
• Continue anyway — escape hatch for one-off tasks. Use sparingly; some pages will be uncomfortable.

The learner app is fully mobile-responsive — only the admin console is gated.

Forgot your password later

If you forget your password after the first sign-in:

1. Go to /login.
2. Click Forgot password.
3. Enter your email.
4. Check your inbox for a password-reset link (valid for one hour).

The reset link sends you to a fresh /set-password page. After resetting, sign in normally.

What if the email never arrives?

• Check your spam folder. Wisteria emails come from noreply@getwisteria.com.
• Ask your super_admin to re-send the invite from Users → click your name → Resend invite.
• If your organisation blocks noreply@ senders, ask your super_admin to ask Wisteria support to whitelist your domain.

What if the temporary password doesn’t work?

• Most common cause: the temporary password was already used (someone else opened the email link). The super_admin can re-send the invite, which generates a new temporary password.
• Second most common: leading or trailing space when copy-pasting. Re-copy the password directly from the email.